EYEONDARE UPDATE - Due to continued reader interest in this subject matter, EOD has moved this topic back to the top of this blog.
Charter Communications - Charter Cable TV service The Worse Ever
When EOD told the local customer representative he was getting tired of having to switch to the analog channels because he couldn't view the high definition channels which he was paying good money to watch (plus renting the receiver boxes), he was told..." Well I have to do the same thing, and I have no problem doing it"...Duhhh???
EOD asked if he would get any kind of credit for all the days he couldn't get a signal, much less a signal where the image freezes...the reply was...."yes, after we fix the problem, you can come back in and ask for a credit."...Duhh???
Why couldn't the customer representative register the compliant on EOD's account and not require him to come back later? The rep. replied..."Well, I just can't keep up with all that, and the company won't let me do it..."..........Again, Duhhh???
Will Charter Cable TV ever get their act together? EOD had a service tech at his house the day before the Super Bowl Game and the tech said...."I hate to think about the calls we'll be getting that day"....Nuff said....